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Be cautious while purchasing essential safety equipment, advises DTI to customers.

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The Ilocos regional office of the Department of Trade and Industry (DTI) has urged the public to buy products deemed essential for safety, such as Christmas lights and gadgets, from physical or online retailers of the accredited manufacturers.

The majority of consumer complaints, according to DTI Ilocos regional director Grace Falgui Baluyan, are related to faulty products that were purchased online.

She advised customers to purchase crucial safety equipment either from real retailers or from the websites of manufacturers or authorized distributors.

Even internet retailers, according to Baluyan, need to acquire a local government entity’s permission to conduct business and a license to operate.

“Warranties must be stated and clarified. Always best to inquire, she continued, and if in doubt, don’t buy.

In accordance with the observance of Consumers’ Welfare Month with the theme “Sustainable Consumerism in the Digital Age,” according to Baluyan, the DTI is conducting consumer education on various platforms and focusing on various age groups.

The responsibilities of individuals as sustainable consumers and the internet age were both taken into consideration. The landscape market has altered as online shopping has become more convenient. Given all of this, buyers need to be knowledgeable and watchful. The key takeaway is for people to understand their roles as customers, she continued.

On October 25, 31 children from various schools in Pangasinan participated in a poster-making competition at SM City Urdaneta Central in Urdaneta City as part of DTI Ilocos activities.

Their artwork will be included in consumer education resources. The youth must be involved because they make up 30% of the population. It would be important if they could make a difference, she continued.

The DTI will also acknowledge the new recipients of the Bagwis seal who work with the organization to promote consumer welfare.

According to Baluyan, “These restaurants have a consumer welfare desk inside and they are competent to resolve customer complaints.”

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