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Albay business owners and tourism workers have learned superior customer service skills

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A seminar organized by the Municipal Tourism and Cultural Heritage Office provides training on effective customer service to at least 40 employees of various tourism-related businesses in Camalig town, Albay province (MTCHO).

The Tourist Reception and Guiding Technique Forum began on Monday and runs through Wednesday, according to Tim Florece, a Camalig information officer, in an interview on Tuesday. Personnel from the hotel, restaurant, tourist destination, and transportation industries attend the program.

The three-day event, which Florece said was sponsored by the Department of Tourism in Bicol (DOT-5) aimed to increase the effectiveness of tourism and business staff in providing excellent customer service, particularly the significance of providing a welcoming and helpful lodging for both visitors and locals.

He claimed that after a pandemic-related two-year halt, the town’s tourism sector is slowly starting to thrive.

“The local government unit (LGU)-Camalig is still offering training to improve skills, which will help the town’s tourism industry and local economy grow. The training will teach them how to serve customers appropriately and with the appropriate attitude since we want to improve the services that our community can provide “said he.

Florece stated that training programs would also be held for tour guides of the various tourist locations.

According to MTCHO data, the numerous Camalig attractions welcomed at least 202,770 same-day visitors in the third quarter of this year.

Along with St. John the Baptist Parish and colonial homes in the Poblacion areas, Camalig has six tourist/attraction areas: the Hoyop-Hoyopan Cave in Barangay Cotmon, Quituinan Hills in Barangay Tinago, Sumlang Lake in Barangay Sumlang, Solong Eco-Park in Solong, Quituinday Green Hills in Quituinday village, and El Miro De Shei Integrated Farm in Bar

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