Oliver 14 0 0 6 min to read

SIM card sign-up platforms have server problems on the first day.

Cebuano Cebuano English English Filipino Filipino


The first day of required registration on Tuesday was plagued by server difficulties on the portals run by telecommunications companies for the registration of SIM cards.

The Globe registration link displayed a “Bad Gateway” notice as early as 6:30 a.m., urging users to “try again later.” The URL directs the subscribers to the FAQ page at around 10:30 a.m.

The Smart portal can be accessed by some, however, the link to do so either took a long time to load or did not load at all.

Through the DITO app, subscribers can register.

Some PNA Facebook page commenters who were attempting to access the portals wrote: “Page not found on Smart website” and “Globe links not working at the moment” in the comments area.

In the comment, Jayson Prado Robles said that he enrolled for DITO, Globe, and Smart as early as 4 a.m. and was successful in doing so for all connections.

The telecom companies pledged to streamline their procedures while reassuring customers that they are prepared for the expected flood of new registrations.

Yoly Crisanto, Chief Sustainability and Corporate Communications Officer for Globe Group, stated in a radio interview with DZBB that their system can handle the surge in registrations as long as they keep improving it.

“We’re prepared for it. ‘Yung system na ginagamit natin ay robust man (Our system is sturdy), “She stated.

Crisanto claimed that this morning, just a few hours after Globe’s registration site went live, it was removed in order to modify the system to accommodate a new criterion — submitting a selfie.

“I believe there are those who enjoy ayusin and may pinadagdag. In order for me to submit a selfie in the future, I believe that they will need to add additional conditions based on the news conference that was held by our government agencies, including the NTC and DICT. The registrant would now have to upload a selfie because the NTC and DICT are now requesting a specific type of verification) “explained Crisanto.

First Vice President and Group Head of PLDT and Smart Corporate Communications, Cathy Yang, also stated that her company’s systems are prepared for the inflow of registrations.

“The SIM registration process is currently in full swing. The registration process will just take three minutes “In a radio broadcast, she stated.

According to a warning Smart put on its Facebook page, some subscribers may have trouble accessing the registration site due to a large number of registrants.

The advisory stated that “our technical team is working on improving capacity.”

With 180 days starting on December 27, 2022, mobile phone subscribers with prepaid SIM cards are required to register and verify their phone numbers with their respective public telecommunications companies in accordance with Republic Act 11934, also known as An Act Requiring the Registration of SIM Cards.

Unregistered SIM cards will become inactive after the 120-day extension period.

For postpaid consumers, the service providers will just need to verify the data they have received.

Foreign tourists’ SIM cards can only be used for 30 days while they are in the country. Upon application for an authorized visa extension, it may be prolonged.

Subscribers need to go to the telecom companies’ websites to register.

Register at https://dito.ph/RegisterDITO for current DITO Subscribers.

Use the link https://smart.com.ph/simreg to register if you use Smart Prepaid, TNT, or Smart Bro.

Users of Home Prepaid WiFi, Globe Mobile, and TM can register at https://new.globe.com.ph/simreg.

During registration, the end-full user’s name, birth date, gender, and address must match those on a valid government-issued identification card with a photo, such as a passport, national ID, GSIS e-Card, digital SSS ID, driver’s license, voter’s ID, senior citizen’s card, among others.

A first step in combating SMS fraudsters while ensuring the fullest respect for fundamental human rights is a new law.

Any information collected through SIM registration will be held in the strictest confidence, according to the authorities, unless it is necessary to comply with a law or court order that permits the disclosure of personal information in certain circumstances and after a finding of probable cause.


Cebuano Cebuano English English Filipino Filipino


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