Oliver 19 0 0 4 min to read

100% of complaints sent via 8888 are resolved by DAR.

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All 451 complaints that were submitted to the Department of Agrarian Reform (DAR) through its 8888 Citizen’s Complaint Center between January and November 2022 have been resolved.

According to a fresh statement on Friday, 210 tickets, or 45.56 percent of the problems, were grievances against officials and employees as well as concerns about rules, procedures, and services provided by the government.

Agrarian reform-related complaints, such as those involving patents, stewardship, and registrations, made up 149 tickets, or 33.04 percent, of the total.

Director Jazon Collado of the DAR Clientele Relations Service reported that they had gotten praise from the Office of the President via a letter from Bernadette Casinabe, the director of the 8888 Citizen’s Complaint Center.

“We are happy to inform you that 451 tickets, or 100%, of the 451 citizen issues forwarded to your office from January 1 to November 30, 2022, were addressed. We want to thank you for working so hard to make sure that your office responds promptly to every citizen’s concern,” Casinabe wrote.

They look forward to continuing their alliance in the struggle against bureaucracy and corruption, she told DAR Secretary Contado Estrella III.

The DAR has been acknowledged as a responsive agency since 2020 for successfully completing a 100% response to inquiries from 8888.

Estrella gave the assurance that DAR would uphold its mission.

Because we cherish the trust and confidence of the public, Estrella said in a statement, “We will continue to work harder to ensure that every issue and concern made by the people relating to the DAR’s mandate will be handled and acted upon timely and swiftly.”

The Duterte administration made the 8888 hotlines a priority initiative so that the public would have a way to file complaints and concerns against government organizations, officials, and employees.

Executive Order No. 06 (Institutionalizing the 8888 Citizens’ Complaint Hotline and Establishing the 8888 Citizens’ Complaint Center), which was overseen by the Office of the Cabinet Secretary, was issued by President Rodrigo Duterte on October 14, 2016.

Prior to the implementation of 8888, only the Contact Center ng Bayan (CCB), which was formed by the Civil Service Commission in 2012, allowed citizens to file complaints against government employees or entities.

According to data, the CCB handled more than 38,000 public assistance requests between 2015 and 2020.

By dialing or texting 8888, visiting https://8888.gov.ph/file-a-complaint/, or submitting a request for assistance at https://8888.gov.ph/file-a-request-for-assistance/, one can contact the Citizen’s Complaint Center.

Please see https://8888.gov.ph/ for the correct format.

The CCB can be reached at 0908-8816565 or email@contactcenterngbayan.gov.ph in the interim.

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