October 16, 2021

Globe: No intention of violating the portability of mobile phone numbers

After the delayed MNP deployment of GOMO, the company’s mobile service provider, Globe Telecom Inc. (Globe) stated on Thursday, October 7, 2021, that there is no “malice or intent to breach” the mobile number portability (MNP) legislation.

Globe stated in a statement that the MNP service for GOMO would begin on October 12 and that the delay was due to “birth pangs” after the MNP service’s debut on Sept. 30.

“With the new service, birth pangs are to be anticipated. This is particularly true in our situation since we have many brands with various functions that are distinct from our main brands,” according to the Globe statement.

The MNP for its main brands—Globe Prepaid, Postpaid, Platinum, and TM—is up and running, according to the company.

Smart Communications Inc. (Smart) filed a complaint with the National Telecommunications Commission (NTC) about GOMO’s refusal to participate in the MNP’s debut.

Smart regulatory affairs manager lawyer Kenneth Regaon blasted GOMO’s inability to adopt MNP in a letter to the NTC, urging the regulatory body to examine the issue.

“Even the Philippine president won’t be able to stop the legislation from going into effect.” How may a law-abiding citizen’s unilateral conduct cause a delay in implementation?” According to the letter,

Telecommunications Connectivity, Inc. (TCI), the joint venture company composed of Dito Telecommunity, Inc., Globe, and Smart for the implementation of the MNP, said it has yet to receive a copy of Smart’s complaint to the NTC and that “all issues and wins” of the MNP are being discussed by Telecommunications Connectivity, Inc. (TCI), the joint venture company composed of Dito Telecommunity, Inc., Globe, and Smart for the implementation of the MNP.

“All service providers are aware of the difficulties that are presently being faced. “It seems that Smart is filing this lawsuit in bad faith,” Globe said.

GOMO has yet to receive a request from a client to use the MNP service, according to the company.

“We are genuine in our desire to allow our mobile consumers to select their preferred supplier, and we are doing all we can to make that happen,” Globe stated.

Previously, TCI guided the introduction of the MNP, which was mandated by Republic Act 11202, which obliged all mobile service providers to offer MNP to eligible customers.

According to the legislation, mobile phone numbers may be transferred to a new service provider within 48 hours of the request, with no restrictions or processes in place “that serve as a disincentive or deterrent.”

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