November 12, 2021

The DFA has disabled the passport tracker due to a “data privacy problem.”

The Department of Foreign Affairs (DFA) announced on Wednesday that its online passport tracker has been disabled due to a “data privacy concern” with the program.

The tracker and all of its data sources have been taken down by the agency “to prevent further data broadcasting,” according to the statement.

The DFA is conducting an investigation while taking the necessary steps “to safeguard the data that may have been compromised.” Aside from that, an internal audit is underway to ensure that such situations do not occur again.

The issue was brought to the attention of the agency’s Consular Affairs Office on November 9.

“DFA-OCA (Office of Consular Affairs) informs the public that, in compliance with the Data Privacy Act of 2021, it continues to prioritize the protection and privacy of the data it manages and is working with the National Privacy Commission to resolve this issue,” it stated.

The DFA’s passport tracker, which was launched on September 11, allows applicants to check the status of their application online.

The agency has yet to offer specifics on the problem, including the number of applicants whose personal information was exposed.

In the meanwhile, it has requested that clients inquire about the status of their passport applications using the following contact information:

Passportconcerns@dfa.gov.ph and oca@dfa.gov.ph are email addresses.
09773533942, 09619432021, 09560526290, or (02) 8651-9400 are the hotlines.

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