NextGen Day

MANILA – Despite the denial of a request to extend the work-from-home (WFH) program for information technology and business process management (IT-BPM), the sector will continue to explore the possibility of incorporating this work arrangement in the long run.

The Fiscal Incentive Review Board (FIRB) upheld the non-extension of the WFH scheme for the sector on Wednesday, citing the government’s policy to increase mobility since the shift to Alert Level 1 in the National Capital Region (NCR) and other key cities where IT-BPM enterprises are mostly located, as well as the government’s policy to increase mobility since the shift to Alert Level 1 in the NCR and other key cities where IT-BPM enterprises are mostly located.

The Philippines’ IT and Business Process Association (IBPAP) has accepted the industry’s fate, but it will continue to explore at methods to include WFH or a hybrid work model into the sector’s operations.

“We agree that the economy must be fully reopened. But, because IT-BPM personnel prefers a balanced, hybrid work arrangement, we’re working with our government partners to help the industry make a smooth transition from onsite operations to a WFH/hybrid model in the long run,” IBPAP president and CEO Jack Madrid said in a statement.

The industry organization previously stated that IT-BPM businesses are looking for more flexible work arrangements, citing the pandemic as proof that WFH or hybrid systems work for the industry.

This would also aid in increasing employee productivity and work-life balance, lowering absenteeism and attrition, decongesting Metro Manila, and expanding talent and hiring pools.

The Philippine Economic Zone Authority (PEZA) also proposed that IT-BPM businesses be allowed to operate under a WFH scheme without the need for a 10% on-site capacity requirement or a reduction in fiscal incentives until September 2022.

As of November 2021, there were 297 IT parks and centers and 1,273 IT-BPO enterprises in PEZA zones.

Their combined investments totaled PHP328 billion, earning USD11.5 billion in export revenue and employing 962,304 people.

The industry employs roughly 1.4 million Filipinos, including those who work for non-PEZA IT-BPO companies.

Despite the epidemic, headcount increases by 7 to 8% annually, and income climbs by 8 to 12%.

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