Oliver Bugarin 2 0 0 3 min to read

To strengthen defenses against text fraud, GCash conceals users’ names.

By limiting customers’ personal information in its send money service, mobile wallet service provider GCash has improved privacy protection for its consumers.

According to GCash’s chief information security officer Mark Frogoso, the modification is a further measure of consumer protection because the transfer money service previously made the receiver’s name available for “convenience” and to aid in confirming the intended recipient.

Frogoso asserted that there has been no data breach or leak in GCash’s systems and that the 66 million or so customers of the company’s services continue to have “data integrity.”

“Regarding text scams containing names, we have been collaborating closely with the National Privacy Commission (NPC). We want to reassure our clients that there have been no data breaches or leaks and that our infrastructure and systems are still safe.

Using the new upgrade, he claimed, will make it easier to reconcile data security precautions with improving the consumer experience.

For increased security and simpler access to transaction history, GCash has also moved transaction confirmations from text messages to its mobile app inbox.

The parent firm of GCash, Globe Telecom Inc. (Globe), has invested PHP1.1 billion to improve its skills to identify and reject spam and scam messages in response to an extraordinary increase in such messages amid the height of the Covid-19 outbreak.

Data aggregators, or businesses that gather data for commercial purposes, are unlikely to be the cause of the recent uptick in text scams involving the identities of their recipients, according to information released by the NPC on Wednesday.

The privacy body is still in charge of investigating these text frauds. It is currently determining whether the victims’ identities appear similarly in messaging apps, mobile wallets, and payment apps.


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