June 16, 2021

The Negros power company claims there would be no outages during the MECQ

The Negros Oriental Electric Cooperative II (NORECO II) has announced a no-disconnection policy, simple payment methods, and other measures to be implemented in Negros Oriental during the modified enhanced community quarantine (MECQ) from June 16 to 30.

Online payment platforms, a skeleton staff, temporary suspension of disconnection operations, and interest-free energy bills falling during the MECQ period are among the measures, according to NORECO II information officer Sharon Araula.

Lazada, MyBudgetLoad Community, and money transfers to the NORECO II account number are examples of online payment systems.

Applications for new connections and net metering may take a long time to complete, and concerns may be directed to the company’s hotline lines since it prefers minimal face-to-face interaction.

Electric bills will be issued after the MECQ period for real meter readings, and if there is a denial of entrance for meter reading, the average reading based on the Magna Carta for Residential Electricity Consumers will be used.

A temporary suspension of disconnection operations for accounts due prior to the announcement of MECQ is also being implemented.

Disconnection actions for unpaid energy bills that occurred previous to the ECQ’s announcement will continue once the quarantine is lifted.

Meanwhile, NORECO II stated that energy bills due between June 16 and June 30, 2021, would have a 30-day grace period without interest, penalties, or other fees.

According to an Energy Regulatory Commission advice issued Oct. 29, 2020, any outstanding amount beyond the 30-day grace period will be repaid in three equal monthly payments without interest, fines, or other costs.

Other delayed maintenance work will be completed after the MECQ time, however NORECO II guarantees the public that its normal operations will continue.

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