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Investigating unlawful GCash deductions by DICT, NTC, and CICC.

To determine if a security breach or phishing attempts were to blame for the recent rash of illicit withdrawals from GCash accounts, the Department of Information and Communications Technology (DICT) and its associated agencies are investigating.

The National Telecommunications Commission (NTC) and the Cybercrime Probe and Coordinating Center (CICC) have joined the DICT in the probe, according to DICT Secretary Ivan John Uy in a Laging Handa briefing on Friday.

According to Uy, the DICT has received several complaints from various parties.

“We’re looking into it, whether it’s a breach, a leak, a hack, or a phishing,” he said.

According to him, GCash asserted that its users were the targets of phishing assaults, leading to the deductions.

“[They claimed] ang nangyari is from the user end, medyo nakuha iyong credentials, login credentials ng GCash user at ginamit iyon ng mga cyber-criminals upang makapasok sa mga account,” he said. “[They claimed] what incident stemmed from the user end, cybercriminals got the login credentials from users, and they used it to access their accounts.”

He stated that recommendations will be made to enhance GCash’s cyber-security infrastructure and staff if the examination reveals gaps in its security. This will help to secure the public’s safety.

He recommended users impacted by similar assaults file a claim with GCash for lost monies.

“Siyempre dapat bayaran iyan ng GCash, kung ang loss ay dahil sa pabaya ng GCash. But if the victim were a user, GCash wouldn’t be responsible for the loss if it were their fault because the user was the one who paid for it and gave the unauthorized party their account name and access credentials. However, if it was caused by user behavior, GCash has no liability as the user was the one who granted access to an unauthorized individual),” he added.

It was revealed on Tuesday by GCash that the deductions were not the result of a “hacking” incident after an examination carried out during planned maintenance.

“Any deduction from a GCash account will be adjusted before 3 p.m. [Tuesday],” it stated.

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