NextGen Day

At the House of Representatives, a resolution asking for the suspension of Cebu Pacific Air’s legislative franchise has been submitted.

On Monday, Rufus Rodriguez, a representative for Cagayan de Oro City’s 2nd District, claimed that he filed the yet-unnumbered resolution on June 23 as retaliation for the local airline’s “terrible” service.

He claimed that while Cebu Pacific has a history of providing subpar service, Congress granted a legislative franchise to a private corporation “for the benefit of the public.”

The resolution stated that “Cebu Pacific passengers encounter flight delays and cancellations, and to make matters worse, their customer service is also unreliable, with passengers complaining that Cebu Pacific does not provide immediate assistance or support regarding their concerns despite their requests for assistance through the airline’s customer service hotlines and in-person help desks.”

Rodriguez cited a Cebu Pacific passenger who testified before the Senate last week that they were left without food and any commitment for lodging when “their return flight to Manila from Tokyo on June 5” was delayed due to “noise problems from their aircraft’s engine.” They were also allegedly forced to sleep on the floor of Narita International Airport in Japan.

The Mindanao congressman also noted another traveler who claimed that when her trip from Dumaguete City to Manila on May 1 was changed, she almost missed her dentistry board exam. She was shocked to find out that on May 2, her aunt in Australia managed to purchase a ticket for a Cebu Pacific flight for more than PHP10,000.

Rodriguez added, “This proves that seats are available to the highest paying customers even though there are a lot of passengers waiting who were bumped off by delayed flights.”

His wife Fenina and seven of her high school classmates, some Americans, took a Cebu Pacific flight from Cebu to Cagayan de Oro last May 17 to attend their class reunion. Still, the flight was delayed for three hours without prior notice or justification.

“They were given only one bottled water and biscuits,” he claimed, adding that he had to wait “an additional three hours in Laguindingan Airport before meeting them upon their late arrival.”

He emphasized that Congress should act to suspend the airline’s legislative franchise until it improves its service to the satisfaction of the riding public in response to all of these complaints.

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