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For world-class customs service, BOC-Mactan passes ISO audit.

CEBU CITY, Philippines – As the Bureau of Customs-Subport of Mactan passes the surveillance audit for ISO 9001:2015 certification, international passengers and returning Filipinos arriving at the Mactan-Cebu International Airport (MCIA) will continue to get world-class customs service.

BOC-Mactan collector Gerardo Campo said in an interview on Wednesday that the subport passed the first surveillance audit, which is required to keep the international standard-setting body’s certification, which was done last month.

Christine Anne Formalejo and Adorable Aguilla of TüvSüd, a German auditing and certification service provider, conducted a virtual audit of the MCIA’s clearance processing for arrival and departure operations.

According to Campo, the subport requested for ISO certification in 2021 to comply with Customs Commissioner Rey Leonardo Guerrero’s memorandum as part of the quality management system’s implementation.

The independent auditors placed them under surveillance in February to see if the subport had adhered to the requirements set forth in the certification.

Guerrero and BOC-Cebu District collector Charlito Martin Mendoza, as well as the Interim Internal Quality Management System Office (IIQMSO), were instrumental in the subport’s capacity to defend its world-class reputation in customs services, according to Campo.

“The ISO 9001:2015 certification focuses on customer satisfaction. We will be able to develop globally accepted standards in processing clearances for international passengers and crew, boarding formalities, and clearance for international aircraft as a result of this,” Campo told the Philippine News Agency.

He claimed that the subport has maintained its internationally recognized processing of customs fees and taxes, as well as increased border control by using X-ray machines to examine the bags of travelers, expatriates, and overseas Filipino employees.

“By conducting a thorough check of all baggage, we are able to prevent the entry of contraband and smuggled products, grant allowable privileges to OFWs and diplomatic personnel, and assess commodities covered by customs legislation,” he added.

According to Campo, the certification aided trade facilitation by allowing customs brokers and importers to release their imported cargoes more quickly after presenting proper documentation and paying the relevant duties and taxes.

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