Ensure adequate staffing throughout this busy season: MIAA’s top airline official
Airlines must make sure their staffing levels at Ninoy Aquino International Airport (NAIA) are enough for this busy time, according to Manila International Airport Authority (MIAA) General Manager Cesar Chiong.
In order to ensure that there is enough ground staff, particularly check-in agents, loaders, and ramp agents, Chiong said in a statement on Tuesday: “I have directed our head of operations to make the airlines submit their manpower schedules and deployment vis-à-vis their number of flights in a day.
According to MIAA data, 1.6 million travelers used the nation’s major entry point between December 1 and December 15.
As a result, according to Chiong, ground handlers and airline operators must guarantee the greatest possible staff presence and incorporate buffers.
Additionally, he gave airlines instructions to inform customers if their luggage was not loaded onto a flight and to compensate them in accordance with the Air Passenger Bill of Rights.
The MIAA recounted a case in which some luggage over the weekend failed to connect with its owners in Manila.
Some internet users expressed their dissatisfaction on social media after experiencing delayed flights and long waits for their luggage. These travelers were going to different provinces and Manila.
On December 17, the MIAA reported that NAIA Terminal 3’s baggage processing system “had some problems for roughly an hour.”
According to the MIAA, Chiong has already requested that this system be thoroughly inspected.
The reliability of all facilities and equipment had to be ensured by MIAA’s operations and engineering teams. On the other side, airlines were instructed to make backup plans.
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