NextGen Day

A deficient X-ray equipment contributed to the chaos at the Ninoy Aquino International Airport (NAIA) on New Year’s Day when at least 288 flights were canceled, affecting about 65,000 passengers, according to an investigation by the Office for Transportation Security (OTS).

The OTS opened an investigation after social media users complained about long lines at NAIA Terminal 3 (T3), with some blaming inadequate staff and broken equipment.

According to a statement released by the OTS on Friday, some security screening officers (SSO) neglected to show up for work even though management had directed that airport frontline personnel’ leaves of absence over the holiday season be canceled.

According to the OTS, severe procedures are applied to unlawful absences, especially during high seasons. “OTS SSOs who failed to report for work during the abovementioned period are now placed under investigation,” the OTS said.

However, because there is automatic security technology, the long lineups were not caused by a lack of staff.

Around 7 a.m., X-ray equipment in lane 1 of T3 malfunctioned and was reported to the Electronics and Communications Division of the Manila International Airport Authority for troubleshooting and repair.

After an hour and a half, it was recovered.

Some passengers were asked to transfer to the other screening checkpoints in order to avoid huge waits at the checkpoint. Records show that there were a reasonable number of passengers on board at the time of the occurrence,” the OTS stated.

According to the OTS, advanced imaging technologies enable a turnaround time of roughly five to ten seconds per passenger, and the X-ray machines are outfitted with an automatic tray retrieval system for the simultaneous placement and retrieval of baggage by passengers at the screening lane. This significantly cuts down online waiting times at each security screening checkpoint.

While airlines continue to attempt to update their canceled flights, a traffic system malfunction is already being investigated in addition to the faulty X-ray machine.

On Friday, President Ferdinand R. Marcos Jr. visited NAIA and offered his condolences for the confusion.

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